Responsible Gaming at gbd11

01 Age Restriction Policy

gbd11 operates exclusively for adults aged 18 and above. This is a firm, non-negotiable requirement that applies to every player registering on the platform, regardless of location within Bangladesh. Gambling by minors is illegal and causes serious harm; gbd11 will not knowingly facilitate it under any circumstances.

Our age restriction policy operates on multiple levels:

• Registration Gate: All new players must declare their date of birth during account creation. Any declared age below 18 will result in immediate rejection of the registration.
• KYC Verification: Before any withdrawal can be processed, players must submit a government-issued photo ID. A National Identity Card (NID), passport, or other accepted document is checked to confirm that the player is 18 or over. Accounts that fail age verification are closed immediately.
• Ongoing Monitoring: If gbd11 has reasonable grounds to suspect that a registered player may be under 18, the account will be suspended pending identity verification. Any funds deposited by a minor will be returned in full.
• Parental Controls: We strongly encourage parents and guardians in Bangladesh to use device-level parental control software to prevent minors from accessing any online gambling platform, including gbd11. Free parental control tools are available from all major operating system providers.

02 Recognising Problem Gambling

Gambling is a form of entertainment enjoyed responsibly by millions of people. However, for a small number of individuals it can develop into a compulsive behaviour that causes significant financial, emotional, and social harm. Recognising the early warning signs is the most important step toward getting help.

The following self-assessment questions are based on internationally recognised problem gambling screening tools. Answer honestly — these questions are for your own reflection, not for submission to gbd11.

If you answered "yes" to two or more of the above questions, your gambling habits may be causing harm. We encourage you to contact our support team and explore the tools described on this page. Acting early makes recovery significantly easier.

03 Deposit & Wagering Limits

Setting financial limits is the most practical and immediate way to ensure that your gambling expenditure stays within what you can comfortably afford to lose. gbd11 makes it straightforward to put limits in place at any time from within your account settings.

Available limit types on gbd11:

How to set a limit on gbd11:

1. Log in to your gbd11 account and navigate to the Account Settings panel.
2. Select the Responsible Gaming tab from the settings menu.
3. Choose the limit type you wish to set (Deposit, Loss, Wagering, or Session Time).
4. Enter your desired limit amount in BDT (৳) or time duration, and select the timeframe (daily, weekly, or monthly).
5. Confirm your selection. The limit will take effect immediately. You will receive a confirmation notification by email.

04 Time-Out & Cooling-Off Periods

Sometimes the right response to a difficult gaming session is simply to step away for a defined period. gbd11's time-out feature gives you a structured, enforced break without the permanence of a full self-exclusion. It is ideal if you feel you are losing perspective in the short term but do not wish to close your account entirely.

Available time-out durations:

• 24 Hours — A single-day pause that takes effect within minutes of your request.
• 72 Hours — A three-day break, suitable for managing a particularly difficult week.
• 1 Week — A full seven-day suspension, giving you space to reflect and reset habits.
• 4 Weeks — An extended month-long break for players who feel they need more sustained distance.
• 6 Weeks — The maximum short-term time-out available before transitioning to the self-exclusion options.

What happens during a time-out period:

• Your account is suspended and you cannot log in to the gbd11 platform.
• All active bonus offers are paused but not forfeited — they resume when your time-out ends, subject to original expiry dates.
• Any pending withdrawals already approved will continue to be processed normally.
• No new deposits, bets, or game sessions can be initiated from your account.
• You will not receive any promotional emails or bonus notifications during the time-out period.

A time-out cannot be cancelled before the chosen end date. This is a deliberate safeguard. If you wish to extend a time-out, you may contact our support team at any point during the active period and request an extension. Extensions are applied immediately without any cooling-off requirement.

05 Self-Exclusion Tools

Self-exclusion is the most powerful responsible gaming tool available on gbd11. It is designed for players who have recognised that their gambling has become harmful and who want a firm, binding commitment to stop playing for a significant period of time. gbd11 treats self-exclusion with the seriousness it deserves.

Self-exclusion period options:

• 6 Months — The minimum self-exclusion period. Suitable for players taking their first step toward addressing problematic gambling.
• 1 Year — A full 12-month exclusion, recommended by many responsible gaming organisations as a minimum meaningful intervention period.
• 3 Years — For players who recognise that a longer, more sustained break is required to properly address their relationship with gambling.
• Permanent Exclusion — An irreversible closure of your gbd11 account. Permanent exclusion cannot be undone under any circumstances. This option is available for players who wish to stop gambling on gbd11 indefinitely.

What gbd11 does when a self-exclusion is active:

• Your account is closed within one hour of the self-exclusion request being confirmed.
• Any available balance in your account at the time of exclusion will be returned to you via your registered payment method (bKash, Nagad, Rocket, or bank transfer) within 5 business days.
• All active bonuses are cancelled and forfeited at the point of self-exclusion.
• gbd11 will permanently suppress your contact details from all marketing and promotional communications for the duration of the exclusion.
• Any attempt to create a new account on gbd11 using the same identity or payment details during a self-exclusion period will be detected and the new account will be closed immediately.

To initiate self-exclusion, log in to your account and navigate to Account Settings > Responsible Gaming > Self-Exclusion. Alternatively, you may contact our support team directly at [email protected] with the subject line "Self-Exclusion Request" and your account details. Our team will process the request within one hour, at any time of day.

06 Support Resources & Contact

If you or someone you care about is experiencing difficulties related to gambling, gbd11 strongly encourages you to reach out for support. You do not need to be in crisis to seek help — talking to someone early is always better than waiting until the situation becomes unmanageable.

Contact gbd11 Support Directly:

• Email: [email protected] — available 24/7, responses within a few hours for responsible gaming requests
• Subject Line for Urgent Cases: Use "Responsible Gaming — Urgent" in your email subject line and our team will prioritise your message
• Support Hours: Bangladesh Standard Time (BST, UTC+6), 24 hours a day, 7 days a week, including public holidays

What to say when you contact us: You do not need to explain yourself in detail. Simply telling our team "I think I have a gambling problem and I need help" is enough. We will guide you through the available options — whether that is a time-out, deposit limit, self-exclusion, or simply a conversation — without judgment and without any obligation to continue using the platform.

General Guidance on Seeking Help: Problem gambling is a behavioural health issue, and professional support from qualified counsellors can make a meaningful difference. Players in Bangladesh experiencing significant distress related to gambling are encouraged to speak with a trusted doctor, mental health professional, or community support organisation for personalised guidance.

07 Safer Gambling Tips

Responsible gambling starts with a clear mindset before you place your first bet. The following practical tips reflect the principles that separate recreational gaming from harmful gambling. They are not rules — they are habits that players who enjoy gaming sustainably tend to share.

• Set a budget before you start. Decide how much you can comfortably afford to spend on entertainment this week, allocate a portion to gaming, and treat that amount as spent the moment you deposit it — regardless of outcome.
• Never chase losses. A losing streak does not mean a win is "due". Each spin, hand, or bet is statistically independent. The decision to play more in order to win back losses is the single most dangerous pattern in problem gambling.
• Set a time limit. Use gbd11's session time limit or reality check features to cap how long you play in any single sitting. A clear endpoint helps maintain perspective and prevents gaming from crowding out other activities.
• Gamble only with money you can afford to lose. Do not use rent money, bill payments, loan funds, or money borrowed from others. If you are considering borrowing to fund gambling, stop immediately and contact our support team.
• Keep gaming as entertainment, not income. Gambling on gbd11 is a recreational product with a house edge. It is not a reliable source of income, and treating it as one creates unrealistic expectations that lead to distress.
• Take regular breaks. Step away from the screen, even during a winning session. Breaks help you stay rational, and a clear head makes better decisions than an excited or frustrated one.
• Do not play when upset, tired, or under the influence. Emotional states significantly impair decision-making. Gaming while stressed, grieving, or intoxicated is much more likely to result in poor choices and overspending.
• Balance gaming with other activities. A healthy relationship with gambling means it takes up a modest and comfortable portion of your leisure time, not the majority of it. Keep up with hobbies, social connections, and physical activity.
• Be honest with yourself. Regularly review your gaming activity statement on gbd11. If the numbers surprise or concern you, take that feeling seriously and use the tools available to adjust your behaviour.

08 Our Commitment to Safe Play

gbd11 is committed to responsible gaming not merely as a compliance requirement but as a core value. Our platform serves players across Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, Cox's Bazar, and beyond — and we take seriously the trust that every one of those players places in us.

Our responsible gaming programme rests on three pillars:

• Prevention: Age verification, registration checks, and clear communication about the risks of gambling before a player ever places their first bet on gbd11.
• Intervention: Proactive monitoring of account behaviour to identify patterns that may indicate problem gambling, combined with direct outreach to affected players and an easy-to-use toolkit of protective measures.
• Support: A dedicated, trained support team available around the clock to assist players who recognise they need help, without judgment and with genuine care for their wellbeing.

gbd11 regularly reviews and updates its responsible gaming framework to incorporate the latest evidence-based practices. If you have suggestions for how we can improve our responsible gaming offering, we welcome your feedback at [email protected].

This page was last reviewed and updated on 1 January 2026. If you have any questions about the policies or tools described here, please contact our support team before using the platform.

18+ Only. Gambling involves financial risk. Please play responsibly. Never bet more than you can afford to lose. If gambling is negatively affecting your life or the lives of those around you, contact our support team immediately at [email protected] or explore the tools on this page.